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What is TAP & GO?

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What is TAP & GO used for?

With TAP & GO, you can:
  • collect payments from your customers easily via QR Code, USSD, or NFC, without a physical terminal or expensive equipment;
  • offer a simple, fast, and modern payment experience;
  • collect payments even without an internet connection via USSD;
  • track your transaction history in real time;
  • receive your payments automatically into your Mobile Money account within 24 hours;
  • available payment methods (Benin): Mobile Money (MTN Money, Moov Money, Celtiis Cash, BMO, Coris Money, MyFeda) and bank cards (Visa, Mastercard).

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Who can use TAP & GO and how?

1. If you already have a FedaPay account (online merchants or e-commerce businesses) TAP & GO becomes an additional feature to activate in your FedaPay dashboard. It allows you to collect payments from customers via QR Code or USSD. Activation:
  • Log in to your FedaPay dashboard.
  • Go to the menu in your dashboard to activate TAP & GO.
  • Contact support at: support@fedapay.com to finalize the activation.
Once activated, a QR Code and USSD payment interface is added to your dashboard. 2. If you are a physical merchant
(shop, restaurant, gas station, pharmacy…) You will be equipped with a TAP & GO Kit containing:
  • A black or transparent plexiglass stand to place on the counter or stick on a storefront.
  • Your personalized QR codes, USSD code, and NFC tag to receive payments.
The onboarding process is assisted on-site by a FedaPay agent. Enrollment steps: 1- Installation: The agent installs the TAP & GO application on your phone 2- Authentication: The agent logs in using their secure credentials (Agent ID) 3- Registration:
  • You provide a valid email address.
  • You submit your KYC documents (RCCM, IFU, ID document).
4- Validation: FedaPay manually validates your account in the back office. 5- Confirmation: You receive an email or notification once your account is activated. Daily usage:
  • You collect payments via QR Code, USSD, or NFC.
  • You receive a real-time notification for each payment.
  • Check your balance and payment history in the application.
  • Funds are automatically transferred to your Mobile Money account within 24 hours.
3. If you are a freelancer or mobile professional (Zemidjan rider, tailor, technician, hairdresser…) You receive a compact TAP & GO card, business-card size, to keep with you at all times. It contains:
  • Your QR Code
  • A USSD code
  • The NFC tag
How do you register?
  • You are assisted by a FedaPay agent to create your account.
  • Enrollment is completed via the TAP & GO application.
  • You provide your IFU and an ID document.
  • Once your account is validated, you can start collecting payments immediately.

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About the TAP & GO application

The mobile application is:
  • Exclusively installed by FedaPay agents.
  • Designed for physical merchants and independent professionals.
  • Allows you to:
    • collect payments via QR Code, USSD, and NFC;
    • track your payment history;
    • check your balance in real time.
  • Optimized for basic smartphones.
  • Very intuitive, even for those not comfortable with technology.
Download the TAP & GO application now on Android via this link. Download the TAP & GO application now on the App Store via this link.

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In case of an issue during a payment

If a customer makes a payment and the money is successfully debited but the transaction does not appear as approved in your TAP & GO application: 1- Refresh the application and wait a few minutes. 2- If the status remains unchanged, you can manually validate the transaction in the application. 3- Take a screenshot of the customer’s payment confirmation message. 4- Briefly describe the issue and submit a claim directly through the application.