TAP & GO is a 100% virtual payment terminal developed by FedaPay. It allows you to collect payments from your customers via QR Code, USSD, or NFC without any expensive device or mandatory internet connection, thanks to USSD payments. A basic phone is all you need, even a non-smartphone. It’s simple, secure, and accessible to everyone.
No, and that’s the beauty of it. TAP & GO doesn’t require any physical terminal. You receive a payment kit (a display card or compact plaque) with your personalized QR code, USSD code, and NFC tag. No hardware to buy or rent.
How do I get TAP & GO if I’m a merchant on the ground?
A FedaPay agent will visit you, install the TAP & GO app on your phone, register your account, and hand over your payment kit (display plaque or card). You’ll be ready to accept payments in less than 15 minutes.
Great news: TAP & GO is available directly from your FedaPay dashboard. You can activate the feature with no need to install a new app. You’ll then be able to accept payments via QR or USSD, and request a display kit if needed.
Not at all. Your customers can pay you using their regular mobile wallet: MTN Money, Moov Money, Celtiis, MyFeda, BMO, Coris Money—or even with their VISA or Mastercard. No app download or account creation is required on their part.
Yes, if you’re a physical shop or an artisan: You’ll need the TAP & GO mobile app to track your transactions, receive payment alerts, and check your balance.
No, if you’re already a FedaPay merchant and use the web dashboard: Everything happens directly in your interface—no app required.
No worries. Your payments are still processed. Once your phone is back on, you’ll receive a notification and can access your transaction details in the app.
What if a customer is charged but the transaction doesn’t show as approved?
This can happen in rare cases. Here’s what to do:1-Refresh your app2-Wait a few minutes3-If the status doesn’t update, take a screenshot of the customer’s payment message and submit a short claim from the appOur team will quickly review and resolve your issue.
Absolutely. The FedaPay agent provides a live onboarding session during setup. You’ll also receive a short video tutorial to review the process at your own pace.
Each payment tag (QR, USSD, NFC) is unique and securely linked to your account. Enrollments can only be initiated using a verified FedaPay agent ID. No registration can happen without an official agent. And no agent will ever ask for your password.