This section guides you through the process of withdrawing available funds, currency rules, and managing your payout requests through FedaPay. Here’s how to access your funds and request a payout, step by step.
Transactions marked as Transferred are available in your merchant account balance. Once a transaction is approved, it will take 72 hours to be transferred to your balance.Steps to access funds :
Add a withdrawal method (bank account, Mobile Money, or bank card) by going to Business Settings.
Add a bank account
Add a Mobile Money number
Add a bank card
Once these details are set up, you can start requesting transfers to your accounts or wallets.
FedaPay creates a separate balance for each currency used in your transactions (e.g., one for Euro transactions and another for CFA Franc transactions). This means it’s impossible to merge funds from multiple balances for a single transfer request.
Important Note: Although you cannot merge funds from different currencies for a transfer, you can receive all transfers into a single bank account regardless of the currency, and your bank will handle the necessary conversion.
At present, FedaPay only supports CFA Franc (XOF) for transactions. Additional currencies will be added progressively. If you need a specific currency not currently available, please contact FedaPay to request it.Supported Currencies