The chargebacks section of the dashboard displays transactions where funds have been temporarily blocked due to a customer complaint (e.g., product not received, unsatisfactory service, etc.).
Details displayed for each withheld fund entry:
ID: unique identifier of the transaction under review.
Amount: the amount currently withheld following the customer’s complaint.
Balance: the remaining available balance on the merchant’s account after the funds were withheld.
Created Date: the date the chargebacks was applied.
Chargebacks is a preventive security measure used to protect customer interests.
Funds are released either manually or automatically once the dispute is resolved, in line with FedaPay’s mediation policies.
The Exports section provides access to the history of transaction files generated from the Transactions tab of the dashboard.
Information available for each export:
Name: the name assigned to the exported file (default or custom).
Progress: the file’s generation status (in %).
Date: the exact date and time the export was requested.
Download:
Once the export is complete, the file can be downloaded directly from this section.
The chargebacks section of the dashboard displays transactions where funds have been temporarily blocked due to a customer complaint (e.g., product not received, unsatisfactory service, etc.).
Details displayed for each withheld fund entry:
ID: unique identifier of the transaction under review.
Amount: the amount currently withheld following the customer’s complaint.
Balance: the remaining available balance on the merchant’s account after the funds were withheld.
Created Date: the date the chargebacks was applied.
Chargebacks is a preventive security measure used to protect customer interests.
Funds are released either manually or automatically once the dispute is resolved, in line with FedaPay’s mediation policies.
The Exports section provides access to the history of transaction files generated from the Transactions tab of the dashboard.
Information available for each export:
Name: the name assigned to the exported file (default or custom).
Progress: the file’s generation status (in %).
Date: the exact date and time the export was requested.
Download:
Once the export is complete, the file can be downloaded directly from this section.