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Chargebacks – Management of Temporarily Blocked Transactions

The chargebacks section of the dashboard displays transactions where funds have been temporarily blocked due to a customer complaint (e.g., product not received, unsatisfactory service, etc.). Details displayed for each withheld fund entry:
  • ID: unique identifier of the transaction under review.
  • Amount: the amount currently withheld following the customer’s complaint.
  • Balance: the remaining available balance on the merchant’s account after the funds were withheld.
  • Created Date: the date the chargebacks was applied.
Chargebacks is a preventive security measure used to protect customer interests.Funds are released either manually or automatically once the dispute is resolved, in line with FedaPay’s mediation policies.

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Exports – Transaction File History

The Exports section provides access to the history of transaction files generated from the Transactions tab of the dashboard. Information available for each export:
  • Name: the name assigned to the exported file (default or custom).
  • Progress: the file’s generation status (in %).
  • Date: the exact date and time the export was requested.
Download: Once the export is complete, the file can be downloaded directly from this section.
You can filter exports by date and name to quickly find a specific file.