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Chargebacks – Management of Temporarily Blocked Transactions

The chargebacks section of the dashboard displays transactions where funds have been temporarily blocked due to a customer complaint (e.g., product not received, unsatisfactory service, etc.).

Details displayed for each withheld fund entry:

  • ID: unique identifier of the transaction under review.

  • Amount: the amount currently withheld following the customer’s complaint.

  • Balance: the remaining available balance on the merchant’s account after the funds were withheld.

  • Created Date: the date the chargebacks was applied.

Chargebacks is a preventive security measure used to protect customer interests.

Funds are released either manually or automatically once the dispute is resolved, in line with FedaPay’s mediation policies.

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Exports – Transaction File History

The Exports section provides access to the history of transaction files generated from the Transactions tab of the dashboard.

Information available for each export:

  • Name: the name assigned to the exported file (default or custom).

  • Progress: the file’s generation status (in %).

  • Date: the exact date and time the export was requested.

Download:

Once the export is complete, the file can be downloaded directly from this section.

You can filter exports by date and name to quickly find a specific file.