Chargebacks and Exports
Chargebacks – Management of Temporarily Blocked Transactions
The chargebacks section of the dashboard displays transactions where funds have been temporarily blocked due to a customer complaint (e.g., product not received, unsatisfactory service, etc.).
Details displayed for each withheld fund entry:
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ID: unique identifier of the transaction under review.
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Amount: the amount currently withheld following the customer’s complaint.
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Balance: the remaining available balance on the merchant’s account after the funds were withheld.
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Created Date: the date the chargebacks was applied.
Chargebacks is a preventive security measure used to protect customer interests.
Funds are released either manually or automatically once the dispute is resolved, in line with FedaPay’s mediation policies.
Exports – Transaction File History
The Exports section provides access to the history of transaction files generated from the Transactions tab of the dashboard.
Information available for each export:
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Name: the name assigned to the exported file (default or custom).
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Progress: the file’s generation status (in %).
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Date: the exact date and time the export was requested.
Download:
Once the export is complete, the file can be downloaded directly from this section.