- Refund Amount
- Beneficiary
- Status
- Refund Date and Creation Date
How to initiate a refund?
To process a refund from your FedaPay merchant dashboard, follow these steps:1
Access your dashboard by clicking on 'Transactions'.
2
Search for the relevant transaction (Ex:transaction X).
3
Click on 'transaction X' to view its details and check its status.
If the status is Approved/transferred, you can proceed with the refund.
4
Click on the 'Refund' button, located at the top right of the page.
5
Fill out the refund form, providing :
- The customer’s email address
- A description of the refund
6
Click 'Send' to confirm the operation.

Important note : Refunds can only be processed via MTN Mobile Money.