In the Refunds section, find details about your refunds, such as:

  • Refund Amount

  • Beneficiary

  • Status

  • Refund Date and Creation Date

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How to initiate a refund?

To process a refund from your FedaPay merchant dashboard, follow these steps:

1

Access your dashboard by clicking on 'Transactions'.

2

Search for the relevant transaction (Ex:transaction X).

3

Click on 'transaction X' to view its details and check its status.

If the status is Approved/transferred, you can proceed with the refund.

4

Click on the 'Refund' button, located at the top right of the page.

5

Fill out the refund form, providing :

  • The customer’s email address
  • A description of the refund
6

Click 'Send' to confirm the operation.

Important note : Refunds can only be processed via MTN Mobile Money.

You can also filter your refunds based on your needs by clicking Filter, selecting your criteria (ID, reference, amount, status, payment number, etc.), and then clicking Send. Additionally, you can export the data in CSV format for further analysis.