Skip to main content
When submitting your FedaPay account for validation, certain information or documents may lead to rejection if they are incomplete, incorrect, or non-compliant with regulatory requirements.This section explains the main causes of rejection and the best practices to follow to maximize your chances of approval on the first submission.

​
1. Insufficiently Detailed Business Address

  • Frequent cause of rejection: The address provided is too vague or incomplete (e.g., only a city or neighborhood).
  • What you should do : Provide a detailed business address including at least:
    • City
    • Neighborhood
    • House name or owner’s name
    • Lot or block number, if available
This level of detail helps verify the real existence and physical location of the business.

​
2. Non-compliant or Imprecise Business Description

  • Frequent cause of rejection : the business description does not reflect the legal reality of the company or is too generic.
  • What you should do : in the Detailed Business Description field :
    • Clearly describe the products you sell or the services you provide
    • Ensure the description matches the activity stated on your RCCM, if you have one
Any inconsistency between declared activities and official documents will systematically result in rejection.

​
3. Non-compliant Signature

  • Frequent cause of rejection : The signature provided is illegible, digital, or different from the one on the identity document.
  • What you should do : your signature must be:
    • Handwritten
    • Clear and legible
    • Made with a blue pen on white paper
    • Strictly identical to the signature on your identity documents
This requirement is essential for identity verification and regulatory compliance.

​
4. Inconsistent Business Capital

  • Frequent cause of rejection : the declared capital does not match the RCCM or is left blank.
  • What you should do
    • Enter a capital amount that matches the one stated on your RCCM
    • If no capital is mentioned on your official documents, enter 0

​
5. Invalid or Non-compliant Identity Document

  • Frequent cause of rejection
    • Expired document
    • Document belonging to another person
    • Missing signature on the document
  • What you should do
    • Provide a valid identity document
    • Ensure it belongs to the account owner
    • Check that it includes a visible signature for comparison

​
6. Incorrect Website Format

  • Frequent cause of rejection: the website field contains plain text (e.g., facebook.com/page) instead of a valid URL.
  • What you should do : Enter a complete and valid URL, for example(https://www.mysite.com)

​
7. Tax Identification Number (IFU) Not Adapted to the Selected Country (UEMOA Zone)

​
Best Practices Before Submitting Your Account

Before clicking Submit for validation, make sure that:
  • All information is complete and consistent
  • All documents are clear, valid, and up to date
  • All required fields are filled in according to the provided instructions
A correct submission significantly reduces validation delays and avoids unnecessary back-and-forth with customer support.