> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fedapay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds: Tracking and Filtering

In the **Refunds** section, find details about your refunds, such as:

* **Refund Amount**

* **Beneficiary**

* **Status**

* **Refund Date and Creation Date**

#### How to initiate a refund?

To process a refund from your FedaPay merchant dashboard, follow these steps:

<Steps>
  <Step title="Access your dashboard by clicking on 'Transactions'." />

  <Step title="Search for the relevant transaction (Ex:transaction X)." />

  <Step title="Click on 'transaction X' to view its details and check its status.">
    If the status is **Approved/transferred**, you can proceed with the refund.
  </Step>

  <Step title="Click on the 'Refund' button, located at the top right of the page." />

  <Step title="Fill out the refund form, providing :">
    * The customer's email address
    * A description of the refund
  </Step>

  <Step title="Click 'Send' to confirm the operation." />
</Steps>

<Frame>
  <img src="https://res.cloudinary.com/dvilp6td2/image/upload/v1747221917/screely-1747218673997_scdjcm.png" />
</Frame>

<Note>
  ***Important note*** : Refunds can only be processed via **MTN Mobile Money**.
</Note>

You can also filter your refunds based on your needs by clicking **Filter**, selecting your criteria (ID, reference, amount, status, payment number, etc.), and then clicking **Send**. Additionally, you can **export the data in CSV format** for further analysis.